Shipping Method – Free Shipping

Free Shipping lets you offer shipping at no cost to customers, but you can set conditions to control when it applies. This method is often used to increase sales by encouraging larger orders.

How to Add Free Shipping

From the Shipping Methods page, click “Add Shipping Method”, assign a method name, and select the relevant zone. Then configure the method:

1. Choose Manual Rate, then select Free Shipping Method
2. Enable Expected Delivery Time if you want to show delivery estimates to customers
   (Optional)
3. Create your shipping rules by adding conditions
4. Enable Advanced Display Rules if you need more control over when this shipping method appears

How to Add Conditions for Free Shipping

You can add up to 3 conditions using the ➕ icon, and they follow AND logic. Each condition has three main fields:

• Attribute – what is being measured (for example: Cart Weight, Cart Total, Product Quantity)
• Operator – how the attribute is evaluated (for example: Equals, Greater than, Between)
• Value – the number or range used for comparison

Here is an Example with 3 conditions

	Attribute	Operator	Value
Condition 1	Cart Weight	Between	0–5 kg
Condition 2	Cart Total	Greater than	1000 USD
Condition 3	Country	Equals	United States

All three conditions must be met for free shipping to apply.

Attributes Available in Flexible Rate Conditions

There are 35 attributes, and they are organised into six categories for easier navigation. You can select an attribute by scrolling through the list or by searching directly in the attribute field.

General Attribute

Always

This rule always applies, no matter what is and how much in the cart or who the customer is.

Cart Specific Attributes

Cart Quantity	Uses the total number of items added to the cart.
Cart Total	Uses the final cart amount after discounts and fees are applied.
Cart Subtotal	Uses the cart amount before discounts, shipping, and taxes.
Cart Coupons	Checks whether a coupon has been applied to the cart.
Cart Weight	Uses the total weight of all items in the cart
Cart Length	Uses the combined length of all items in the cart.
Cart Width	Uses the combined width of all items in the cart.
Cart Height	Uses the combined height of all items in the cart.
Cart Volume	Uses the total volume/space occupied by all items in the cart.

Product Specific Attributes

Product	Targets specific product(s) in the cart.
Product Categories	Applies the condition based on the product’s assigned categories.
Product Tags	Applies the condition based on the product’s assigned tags.
Product Shipping Class	Applies the condition based on the product’s shipping class.
Product Quantity	Uses the quantity of a specific product in the cart.
Product Price	Uses the price of a single unit of the product.
Product Total	Uses the total price of the product multiplied by its quantity.
Product Weight	Uses the weight of one unit of the product.
Product Height	Uses the height of one unit of the product.
Product Width	Uses the width of one unit of the product.
Product Length	Uses the length of one unit of the product.
Product Volume	Uses the volume of one unit of the product (length × width × height).

Customer Specific Attributes

User	Targets a specific registered customer by their user account
User Role	Applies the condition based on the customer’s assigned role (for example: customer, subscriber, wholesale).
Email	Matches customers using their billing or account email address.
Phone	Applies rules based on the customer’s provided phone number.
First Order Spend	Uses the total amount spent in the customer’s very first order.
Last Order Spend	Evaluates the total amount spent in the customer’s most recent order.
Total Number of Orders	Applies conditions based on how many orders the customer has placed in total.

Location-Based Attributes

Country	Applies the condition based on the customer’s selected country.
State	Applies the condition based on the customer’s selected state or region.
City/Town	Applies the condition based on the customer’s selected city or town.
Zip/Postcode	Applies the condition based on the customer’s zip or postal code.

Other Attributes

Weekday	Applies the condition based on the day of the week the order is placed.
Time	Applies the condition based on the time the order is placed.

Operators Available in Flexible Rate Conditions

There are five operators available for conditions. But the operators you see vary depending on the type of attribute you select.

Numeric or Range-Based Attributes (e.g., Amount, Quantity, Weight):	Text or List-Based Attributes (e.g., Product Name, Category, Attribute, Email):
Equals Does not equal Greater than or equal to Less than or equal to Between	Equals Does not equal Contains Does not contain